Please use this identifier to cite or link to this item:
https://ptsldigital.ukm.my/jspui/handle/123456789/519304| Title: | CRM-i : Kerangka Kerja Strategik Pengurusan Perhubungan Pelanggan |
| Authors: | Nor Hapiza Mohd Ariffin |
| Keywords: | Customer relations - Management Relationship marketing |
| Issue Date: | 2010 |
| Call Number: | tesis HF5415.5.N676 2010 |
| Publisher: | UKM, Bangi |
| Appears in Collections: | Faculty of Information Science and Technology / Fakulti Teknologi dan Sains Maklumat |
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