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2. Master Thesis / Tesis Master
3. Faculty of Information Science and Technology / Fakulti Teknologi dan Sains Maklumat

Title:	A model of the influence of culture and digital divide on e-government success in Ghana
Authors:	Kinn Abass Bakon (P90721)
Supervisor:	Nur Fazidah Elias, Dr.
Keywords:	Universiti Kebangsaan Malaysia -- Dissertations Dissertations, Academic -- Malaysia E-government Digitalization
Issue Date:	10-Jan-2020
Description:	E-governments systems have gained widespread popularity globally. Developing countries in particular invest in e-governments to deliver prompt and excellent service to citizens, engage citizens in decision-making processes, enhance accountability and transparency of government institutions towards policymaking and minimize the prospects of corruption. Yet, despite the best efforts of these countries, e-government implementations continue to fail. As empirical studies of e-government success in developing countries are rare, factors determining their success and failure are greatly misunderstood. Despite lack of empirical evidence, Culture and Digital Divide factors are perceived to affect the success of E-government in developing countries. This study aims to address this important gap by developing an e-government success model which consists of Hofstede Cultural dimensions, Digital Divide factors and DeLone and McLean IS Success constructs. The research design began with a comprehensive literature review. The research paradigm employed in this research was an interpretative paradigm. Qualitative research approach was used in this study. A snowball and purposive sampling technique was used in this study to select ten interviewees from Ghana and interviewed them through emails. Findings from the interview analysis confirm three of Hofstede cultural dimensions (namely Power Distance, Uncertainty Avoidance, Individualism or Collectivism), four Digital Divide factors (namely, Access, Economic, Digital Literacy or Capability, and Innovativeness) influence e government success which is represented by three DeLone & McLean IS Success factors (namely, Use, Satisfaction and Net impact). Three of the cultural dimensions and four of digital divide factors from the a-priori model are confirmed to have influence on e-government use. The potential findings from this study could assist researchers with a provision of a model to generalize and empirically investigate Culture and Digital Divide Influence on e-government success in developing countries. Empirical findings could facilitate governments and policy makers in developing countries to introduce prudent strategies and policies that could enable the elevation of higher success rates of their e-government systems development by taking into account of cultural and digital divide factors.,Master of Information Technology
Pages:	150
Publisher:	UKM, Bangi
Appears in Collections:	Faculty of Information Science and Technology / Fakulti Teknologi dan Sains Maklumat

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