A multimodal automated fare collection solution for facilitating strategic information technology planning of public transportation in Malaysia

Abstract

This paper explores the essential to integrate effective information technology management into the public transportation strategic information technology planning and recommend a framework for constructing a strategic information technology planning for multi-modal automated fare collection solution, which it will be adaptable to allow the public transportation agencies to fine-tune their strategy to the internal and external environmental changes and to align with their business vision and objectives. The organizational analysis shall study the current position of public transport companies within internal and external environments structures and the development of public transport strategic goals. The development of strategic information technology planning for public transport multi-modal automated fare collection solution includes the assessment of strategic organizational and information technology objectives, requirements analysis and strategic information systems modeling. The planning includes the technological, environmental, social, business and legislative framework assessment that include fare collection service, personnel management, resources administration, financial and fiscal, environment and market dynamics, institutional and legislative, multi-modal system integration and enabling technological dimensions.