Considering service strategy in ITIL V3 as a framework for IT governance

Abstract

IT governance is the process by which decisions are made around IT investment. A well - matured IT governance framework is based on three major elements: structure, process and communication. In addition there are four objectives that drives IT governance and must be covered in IT governance processes: IT value and alignment, accountability, performance measurement and risk management As we know information technology infrastructure library (ITIL) is a public framework that describes best practice in IT service management. Although some researchers has considered ITIL V2 as a part of their IT governance framework, this paper claim that ITIL V3 (new publication of ITIL in 2007) and service strategy as the core of this publication, can provide a well-matured framework for the governance of IT by covering all requirement of IT Governance