Isu etika dalm mengendalikan kes kaunseling: kajian kes kaunselor dalam perkhidmatan awam (Ethical issue in conducting counseling cases: case study in public service)

Abstract

A professional counselor need to fulfill three core criteria which is having a recognized qualification by the Counseling Board, is a Registered Counselor, and fulfills his/her roles and responsibilities as stipulated in the Counselor's Code of Ethics. Thus, this case study will focus on the understanding and the implementation of the Counselor's Code of Ethics in the context and practice in the public service. The thematic content analysis was used in highlighting the ethical issues. Results from this study shows the respondents have adequate understanding of ethical issues and its legal implications, and the ethical compliance in handling counseling cases. The issue of referrals in handling cases and the training level of the professional counselor were also discussed. Apart from that, some alternatives were also suggested to enhance ethical understanding, practice, and compliance among registered counselors.