Job satisfaction in a Malaysian manufacturing company: a case study

Abstract

This report describes a study of job satisfaction in a medium-sized manufacturing company in Petaling Jaya. The results suggest that overall, workers tend to rate extrinsic factors as more important than intrinsic factors, although there is a significant trend for skilled workers to rate intrinsic factors highly. Pay emerges as the single factor considered most important by both groups. Unskilled workers reported lower levels of job satisfaction than skilled workers (p<.10). These findings are related to the work of Herzberg (1968) and Button and O'Brien (1977) and to the socio- economic climate of Malaysia.