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https://ptsldigital.ukm.my/jspui/handle/123456789/578031| Title: | The role of Ar-Rahnu’s benefits – sacrifices exchange towards relationships between customers and Islamic financial institutions |
| Authors: | Rafidah Mohd Azli (Universiti Kebangsaan Malaysia) Mohd Rizal Palil (Universiti Kebangsaan Malaysia) Shifa Mohd Nor (Universiti Kebangsaan Malaysia) |
| Keywords: | Ar-Rahnu Benefits Islamic pawn broking Sacrifices Social exchange theory |
| Issue Date: | Dec-2017 |
| Description: | The first Ar-Rahnu (Islamic pawn broking) shop was established in Terengganu, Malaysia in 1992. However, the role of exchange between benefits and sacrifices in Ar-Rahnu transaction as a determination of its development has not been given much emphasis in Malaysia. Therefore, this paper explores a new perspective of Ar-Rahnu especially focusing on its benefits and sacrifices. Several studies have highlighted the benefits sacrifices exchange (BSX) to be the determinant of customer demand. The BSX in Ar Rahnu transaction proposes a new conceptual framework to investigate the effects of its usage. This paper provides a new insight into these constructs by introducing the Social Exchange Theory (SET). Two hundred and six respondents were selected to answer a set of questionnaires. The Factor Analysis found that the dimension of benefits and sacrifices in Ar-Rahnu is fit to be analysed using SEM using Amos. This paper suggests that BSX in Ar-Rahnu transaction produce a significant effect on the Ar-Rahnu customer pawnbroker trust and long-term relationship. |
| News Source: | Pertanika Journals : Social Sciences & Humanities |
| ISSN: | 0128-7702 |
| Volume: | 25 |
| Pages: | 127-140 |
| Publisher: | Universiti Putra Malaysia Press |
| Appears in Collections: | Journal Content Pages/ Kandungan Halaman Jurnal |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| ukmvital_129775+Source01+Source010.PDF | 493.28 kB | Adobe PDF |  View/Open |
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