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Title:	An iterative project based open source ERP training model
Authors:	Seyed Mohammad Motahar (P67732)
Supervisor:	Nurhizam Safie Mohd Satar, Prof. Madya Dr.
Keywords:	Training Enterprise resource planning
Issue Date:	2-Mar-2018
Description:	Enterprise Resource Planning (ERP) is a system which can support complex business processes in an organization. ERP is not only software, but a solution which means that it needs to be implemented successfully through a systematic implementation procedure to reduce the risks of failure. Research about ERP reveals that many implementation projects around the world still fail. Among the most important success and failure factors of ERP implementation cited in the literature are concerned with training and consultation. ERP training models and methods mainly focused on proprietary ERP systems and not open source systems, where the main targeted audience are either students or end users. These methods and models usually disregard the role of power users in an organization. Power users are defined as self-starting leaders in the organization who play a key role as internal consultants among the users. In order to cater for these issues, the main aim of this study is to propose a new ERP training model for power users that supports open source ERP systems. Hence the objectives of this research are, firstly to identify the factors that hinders or promotes ERP training success. The second objective is to develop a model of open source ERP training and the third objective is to examine and validate the model based on expert feedback and also to examine and validate the model based on users’ feedback. The proposed training model is developed based on three main concepts, namely, the training cycle model, iterative development model and the project based learning approach. The training cycle model is used as the base for the proposed model while the iterative development model is used to propose a post training support to develop the competency in an iterative and incremental steps. Finally, the project based learning approach is used as a method of learning during the training to make sure participants can develop a module thus giving them the confidence and skills for real implementation after the training in their respective organizations. A two-step process was conducted to validate the model. Firstly, by using an expert panel to validate the model and its components and secondly by applying the model as a case study to examine the effectiveness of the short course training at the United Nations University International Institute for Global Health. Findings from the research demonstrate that the model is effective and can be used not only in academia but also by industry practitioners to develop effective ERP training modules,Certification on Master's/Doctoral Thesis" is not availabale
Pages:	236
Call Number:	HD30.213M647 2018 3 tesis
Publisher:	UKM, Bangi
Appears in Collections:	Faculty of Information Science and Technology / Fakulti Teknologi dan Sains Maklumat

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