An application concerning evaluation of middle level managers' performance in five stars hotels in Antalya

Abstract

The main aim of this study is to reveal the current situation in the hotels under consideration, within the framework of strategic decisions of the enterprise, concerning the middle managers' educational and developmental needs, improvement of their current performance, revision of their performance history, evaluation of their prospective potentials and promotion status, contribution to their career planning process, identification of performance goals and adjustment of payment regulations. These strategic decisions require an in-depth analysis of possible incidents in the competitive environment. Because these strategic decisions are intended so as to realize the goals of the enterprise, it is necessary that the extent to which the employees are able to meet these goals be evaluated. In the study, firstly, a description of performance concept is given and then the obtained results, which are related to strategic decision making. are statistically evaluated. According to these evaluations, the KMO value of the performance evaluation scale is 0.941, the result of the Bartlett test is 9271.311 and is significant by 0.00 (p < 0.05). No significant relationship between the performance of the middle managers and their gender and marital status has been found. It has been found that the relation of the performance of middle managers to age is 0.00, to educational status is 0.014 and to income status is 0.004 (0.05). Moreover, no significant relation has been found between the middle managers' performance, and the time period they have worked in the sector and the department they work in; however, the relation between the performance of middle managers and the duration they have been working for the enterprise has been found to be significant by 0.00 (0.05).