Relationship between strategic management and total quality management how can TQM be implemented in the service sector case study: Vienna general hospital

Abstract

The main object of this paper is to study the relationship between Total Quality Management (TQM) and strategic management and analyze similarities and differences between them. Although they both have some common steps in implementing, there are crucial differences as well. Strategic management is a system that focuses on the needs of an organization and specifies objectives to meet these needs. If the needs of all organization are high quality goods and services, the objective will be to implement TQM in the organization. In this respect, it can be concluded that TQM is included in the strategic management concept.