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Title:	Perceived support and organizational citizenship behaviour : the mediating effect of role breadth self-efficacy
Authors:	Indraah Kolandaisamy (ZP00338)
Supervisor:	Pusat Pengajian Siswazah Perniagaan
Keywords:	Organizational behaviour Mediating Breadth self-efficacy Work - Psychological aspects
Issue Date:	12-May-2015
Description:	Objektif utama kajian ini ialah menyiasat (a) kesan persepsi tentang sokongan penyelia dan persepsi tentang sokongan organisasi ke atas gelagat warga organisasi prososial (individual dan organisasi) dan proaktif (yang berorientasikan perubahan); dan (b) peranan pengantara efikasi kendiri skop peranan ke atas hubungan antara persepsi tentang sokongan penyelia dan persepsi tentang sokongan organisasi ke atas kedua-dua gelagat warga organisasi prososial dan proaktif. Khususnya, hipotesis kajian ini merangkumi: (a) persepsi tentang sokongan penyelia, persepsi tentang sokongan organisasi dan efikasi kendiri skop peranan mempunyai hubungan positif dengan kedua-dua gelagat warga organisasi prososial dan proaktif; (b) persepsi tentang sokongan organisasi merupakan pengantara separa hubungan antara persepsi tentang sokongan penyelia dan kedua-dua gelagat warga organisasi prososial dan proaktif; (c) persepsi tentang sokongan organisasi merupakan pengantara separa hubungan antara persepsi tentang sokongan penyelia dan efikasi kendiri skop peranan; dan (d) efikasi kendiri skop peranan merupakan pengantara separa hubungan antara persepsi tentang sokongan penyelia dan persepsi tentang sokongan organisasi ke atas kedua-dua gelagat warga organisasi prososial dan proaktif. Untuk menguji hipotesis, teknik statistik Partial Least Square – Structural Equation Modelling (PLS-SEM) digunakan untuk menganalisis data soal selidik yang dikumpul daripada 395 pegawai polis berjawatan tinggi di kawasan Lembah Klang, Malaysia. Keputusan kajian menunjukkan bahawa: (a) persepsi tentang sokongan penyelia mempunyai hubungan positif dengan gelagat warga organisasi terhadap individu; persepsi tentang sokongan organisasi dan efikasi kendiri skop peranan mempunyai hubungan positif dengan kedua-dua gelagat warga organisasi prososial dan proaktif; (b) persepsi tentang sokongan organisasi mengantara separa hubungan antara persepsi tentang sokongan penyelia dan gelagat warga organisasi terhadap individu; persepsi tentang sokongan organisasi mengantara sepenuhnya hubungan antara persepsi tentang sokongan penyelia dan kedua-dua gelagat warga organisasi terhadap organisasi dan gelagat warga organisasi proaktif; (c) persepsi tentang sokongan organisasi mengantara separa hubungan antara persepsi tentang sokongan penyelia dan efikasi kendiri skop peranan; (d) efikasi kendiri skop peranan mengantara separa hubungan antara persepsi tentang sokongan penyelia dan gelagat warga organisasi terhadap individu; efikasi kendiri skop peranan mengantara sepenuhnya hubungan antara persepsi tentang sokongan penyelia dan kedua-dua gelagat warga organisasi terhadap organisasi dan gelagat warga organisasi proaktif dan (e) efikasi kendiri skop peranan mengantara separa hubungan antara persepsi tentang sokongan organisasi dan kedua-dua gelagat warga organisasi prososial dan proaktif. Kajian ini, secara teorinya menyumbang kepada ilmu pengetahuan dengan memberikan sokongan terhadap kepentingan efikasi kendiri skop peranan sebagai mekanisme yang menerangkan hubungan persepsi tentang sokongan dengan gelagat warga organisasi prososial dan proaktif. Secara praktikalnya, kajian ini juga menjelaskan pada penyelia bahawa sokongan yang berterusan adalah penting dalam menentukan efikasi kendiri skop peranan di kalangan pegawai polis dalam konteks gelagat warga organisasi prososial dan proaktif. Gelagat warga organisasi boleh diperkukuhkan lagi jikalau penyelia lebih berfokus dalam meningkatkan tahap motivasi proaktif kognitif pegawai polis khususnya efikasi kendiri skop peranan di jabatan polis.,The main objectives of the present study are to investigate (a) the predictive effect of perceived supervisor support and perceived organizational support on both prosocial (e.g. OCB directed towards individuals and OCB directed towards organizations) and proactive (e.g. OCB directed towards change) OCB; and (b) the mediating role of role breadth self-efficacy on the relationship between perceived supervisor support and perceived organizational support on both prosocial and proactive OCB. Specifically, the present study hypothesized that: (a) perceived supervisor support, perceived organizational support and role breadth self-efficacy are positively related to both prosocial and proactive OCB; (b) the relationship between perceived supervisor support and both prosocial and proactive OCB is mediated partially by perceived organizational support; (c) the relationship between perceived supervisor support and role breadth self-efficacy is mediated partially by perceived organizational support; and (d) the relationship between perceived supervisor support and perceived organizational support on both prosocial and proactive OCB is mediated partially by role breadth self-efficacy. To test the hypotheses, the Partial Least Square – Structural Equation Modelling (PLS-SEM) statistical technique was employed to analyse the survey data collected from 395 gazetted police officers in Klang Valley, Malaysia. The results of the study showed that: (a) perceived supervisor support is positively related to OCB directed towards individuals, and perceived organizational support and role breadth self-efficacy are also positively related to both prosocial, and proactive OCB; (b) perceived organizational support partially mediates the relationship between perceived supervisor support and OCB directed towards individuals; perceived organizational support fully mediates the relationship between perceived supervisor support, and both OCB directed towards organizations and OCB directed towards change; (c) perceived organizational support partially mediates the relationship between perceived supervisor support and role breadth self-efficacy; (d) the role breadth self-efficacy partially mediates the relationship between perceived supervisor support and OCB directed towards individuals; the role breadth self-efficacy fully mediates the relationship between perceived supervisor support, and both OCB directed towards organizations and OCB directed towards change, and (e) the role breadth self-efficacy partially mediates the relationship between perceived organizational support, and both prosocial and proactive OCB. Theoretically, the present study contributes to knowledge by providing support for the importance of role breadth self-efficacy as a mechanism explaining the relationship between perceived support, and both prosocial and proactive OCB. Practically, the present study informs supervisors that their continuous support is essential in determining police officers’ role breadth self-efficacy in the context of prosocial and proactive OCB. Organizational citizenship behavior can be strengthened if supervisors have great focus on increasing police officers’ proactive cognitive motivational-states, especially role breadth self-efficacy in the police department.,PhD
Pages:	186
Call Number:	HD58.7.I546 2015 tesis
Publisher:	UKM, Bangi
Appears in Collections:	Graduate School of Business / Pusat Pengajian Siswazah Perniagaan

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