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  3. Faculty of Social Sciences and Humanities / Fakulti Sains Sosial dan Kemanusiaan
Please use this identifier to cite or link to this item: https://ptsldigital.ukm.my/jspui/handle/123456789/498007
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dc.contributor.advisorImran Ho Abdullah, Prof. Dr.-
dc.contributor.authorZuraidah Ali (P29438)-
dc.date.accessioned2023-10-13T08:17:30Z-
dc.date.available2023-10-13T08:17:30Z-
dc.date.issued2013-10-09-
dc.identifier.otherukmvital:71597-
dc.identifier.urihttps://ptsldigital.ukm.my/jspui/handle/123456789/498007-
dc.descriptionInfluence is a powerful strategy in organizational communication particularly when positioned in a group decision-making milieu. Workplace literature is replete with the use of influence strategies like rational persuasion, assertiveness and ingratiation, which enhances communication in the attempt to ascertain the final group decision. As members present their preliminary proposals and debate over the choices, influence becomes the factor that narrows the group to one final decision. Within this context, the individual who is able to exert influence in controlling the situation is referred to as ‘high-influencer’. Considering the demand for communicative competence as a ticket for employability, and prevalence of influence use in organizational communication at the workplace, it is timely to explore if undergraduates show any resemblance to workplace influence genre. Hence, the main objective of this research is to understand how undergraduates exert influence in-group decision-making setting within a lateral influence context. For this purpose, this research selected fifteen undergraduates to participate in three group decision-making simulations following consensus decision-making rule. Qualitative data was collected using three types of data collection techniques: focus group interview, document analysis via reflective journaling and direct observation of consensual small group decision-making simulation. Data was then analyzed using the constant comparative data analysis technique. The result indicates that the undergraduate cohort reflects the use of influence strategy similar to those commonly employed in organizational communication, particularly among the high-influencers. Furthermore, the results depict evidence of systematic influence process throughout the undergraduate consensual small group decision-making simulation. While a variety of influence typology has emerged to explain the influence, the study sheds light into undergraduate use of influence strategy within local English as a second language (ESL) context. It also contributes to a selection of ‘priority criteria’ that can help to ensure successful attempts to exert influence in consensual small group decision-making. The finding suggests that further investigation into the use of influence strategy such as assertiveness should be carried out among the younger Malaysians, and that it should be compared with the use of influence strategy within the Malaysian organization setting.,PhD-
dc.language.isoeng-
dc.publisherUKM, Bangi-
dc.relationFaculty of Social Sciences and Humanities / Fakulti Sains Sosial dan Kemanusiaan-
dc.rightsUKM-
dc.subjectConsensual Small Group-
dc.subjectConsensual Small Group Decision Making-
dc.subjectGroup Decision-Making Milieu-
dc.subjectGroup decision making-Malaysia-
dc.titleInfluence Strategies In Consensual Small Group Decision Making Among Malaysian Undergraduates-
dc.typeTheses-
dc.format.pages239-
dc.identifier.callnoHM746 .Z846 2013-
dc.identifier.barcode000654-
Appears in Collections:Faculty of Social Sciences and Humanities / Fakulti Sains Sosial dan Kemanusiaan

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