Please use this identifier to cite or link to this item:
https://ptsldigital.ukm.my/jspui/handle/123456789/497956Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.advisor | Marlyna Maros, Prof. Madya Dr. | - |
| dc.contributor.author | Zena Moayad Najeeb Al-Obaidi (P52080) | - |
| dc.date.accessioned | 2023-10-13T08:15:44Z | - |
| dc.date.available | 2023-10-13T08:15:44Z | - |
| dc.date.issued | 2015-08 | - |
| dc.identifier.other | ukmvital:81152 | - |
| dc.identifier.uri | https://ptsldigital.ukm.my/jspui/handle/123456789/497956 | - |
| dc.description | This study analyses the politeness strategies employed by the Arab postgraduate students' e-mails to the supervisors at three Malaysian Universities, namely The National University of Malaysia, Universiti Putra Malaysia and University of Malaya. The objective of the study is to identify the politeness strategies, the levels of directness in requests and negative pragmatic transfer used by the Arab students in their e-mails to the academic staff, and to examine their perception toward these e-mails. The data collection was generated through both qualitative and quantitative approaches in which 260 e-mails were collected from 100 Arab participants, and two questionnaires were designed: one for the students, one for 41 supervisors, while 14 semi structured group interviews were conducted with the students. Four phases of email analysis were conducted to analyse each e-mail's statement. The politeness strategies were examined according to Brown and Levinson's politeness theory, the degree of directness in requests were analyzed according to Blum-Kulka and Kasper framework (CCSARP) coding scheme, while negative pragmatic transfer of Arabic expressions was done based on Kasper's model. Finally, discourse analysis of the email's contents was analyzed using Blum-Kulka et al.'s framework. The findings show that 49.53% are e-mails with face threatening act (FTA) and task oriented, 54.36% are emails with requests of direct levels, 5.77% are emails which are free of negative pragmatic transfers and 48.46% are emails with proper texts. In addition, 75.61% of the participating supervisors stated that Arab students need to improve their emails writings while 31.71% believed that Arab students' e-mails are humble and polite. These occurrences are closely related to the misunderstanding of what is considered as politeness in writing emails to their supervisors in a language other than Arabic. The thesis concluded with some recommendations on how to improve the written communication in English of Arab students, which among other things including the use of prepared models of e-mail text and to adopt cautionary steps when using translation websites.,Ph.D. | - |
| dc.language.iso | eng | - |
| dc.publisher | UKM, Bangi | - |
| dc.relation | Faculty of Social Sciences and Humanities / Fakulti Sains Sosial dan Kemanusiaan | - |
| dc.rights | UKM | - |
| dc.subject | Politeness strategies | - |
| dc.subject | E-mail communications | - |
| dc.subject | Arab students | - |
| dc.subject | Malaysian universities | - |
| dc.subject | Dissertations, Academic -- Malaysia | - |
| dc.title | Politeness strategies in e-mail communications of Arab students in Malaysian universities | - |
| dc.type | Theses | - |
| dc.format.pages | 267 | - |
| dc.identifier.barcode | 002147 | - |
| Appears in Collections: | Faculty of Social Sciences and Humanities / Fakulti Sains Sosial dan Kemanusiaan | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| ukmvital_81152+SOURCE1+SOURCE1.0.PDF Restricted Access | 2.76 MB | Adobe PDF |  View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.