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2. Master Thesis / Tesis Master
3. Faculty of Information Science and Technology / Fakulti Teknologi dan Sains Maklumat

Title:	The critical success factors for user satisfaction on adoption of e-learning system in Iraqi public universities
Authors:	Khaldoon Hussein Aliway (P84267)
Supervisor:	Nurhizam Safie Mohd Satar, Assoc. Prof. Dr.
Keywords:	Information technology -- Study and teaching Education Higher -- Computer-assisted instruction -- Iraq Universiti Kebangsaan Malaysia -- Dissertations Dissertations, Academic -- Malaysia
Issue Date:	2-Jan-2018
Description:	E-learning is important in different educational organisations such as universities and schools, which supply a new technology to develop education or teaching service. Thus, it is essential to determine user satisfaction features to maximise the utilisation of e-learning systems in Iraqi public universities. Using e-learning involves facing many challenges which means it is difficult for universities to apply e-learning extensively due to problems such as slow Internet bandwidth, lack of experience and skills, especially in Iraqi public universities. There are three objectives in this research: first, to identify the critical success factors related to the utilisation of e-learning based on ICT. Second, to investigate the effects of those factors on user satisfaction to utilise e-learning systems on the basis of ICT in Iraqi public universities. Finally, the main objective of this study is to design a model for the e-learning system in Iraqi public universities. A quantitative study was done in two Iraqi public universities with a total of 182 survey responses from students who were studying in the Faculty of Computer Science. The collected data were analysed employing SPSS in testing the hypotheses by data regression and correlation of the research model. The results of this study determined the correct factors that affect user satisfaction in relation to the utilisation of the e-learning system. From the outcomes of this study, it was concluded that IT Infrastructure, openness, and service quality provide a high level of user satisfaction for students to utilise e-learning system as investigated within the scope of the study. On the other hand, it was found that ease-of-use, multimedia instruction, usefulness, system quality, and self-efficacy provide a moderate level of user satisfaction in enhancing the use of e-learning system based on ICT. Overall, there was positive effect and impact of these factors on students’ satisfaction with, the utilisation the e-learning, system in Iraqi, public, universities. The model proposed in this study offers support and an overall enhancement of e-learning use in Iraqi public universities.,Master of Information Science,Certification of Master's / Doctoral Thesis" is not available"
Pages:	141
Call Number:	T58.5.A436 2018 3 tesis
Publisher:	UKM, Bangi
Appears in Collections:	Faculty of Information Science and Technology / Fakulti Teknologi dan Sains Maklumat

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