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Title:	Surveying citizen satisfaction with the criminal justice system in Malaysia
Authors:	Taufik Mohammad (USM) Azlinda Azman (USM)
Keywords:	Criminal justice system Victim satisfaction
Issue Date:	Jun-2015
Description:	Models of the criminal justice system have developed from focusing on the traditional role of the system to acknowledging the position of the victims. The latter recognises that victims’ insights are important in determining if a system functions effectively. The objective of this study is to explore what entails satisfaction of citizens towards the criminal justice system. The current study employed a survey method to ask 166 Malaysian respondents to list down what services should be offered and demeanours shown by criminal justice personnel (i.e. police, court personnel) in order for them to be satisfied with the system. The responses were analysed according to themes that were both specific to the sample of the study and parallel to the variables discussed in the literature to check for universality. The findings compiled 12 satisfaction components that were consistent with the ones presented in the literature and 11 components that were specific to the sample used in this study. Implications of this study include highlighting that satisfaction is not one-dimensional, but based on patterns.
News Source:	Pertanika Journal of Social Sciences & Humanities
ISSN:	0128-7702
Volume:	23
Pages:	277-302
Publisher:	Universiti Putra Malaysia Press
URI:	https://ptsldigital.ukm.my/jspui/handle/123456789/577479
Appears in Collections:	Journal Content Pages/ Kandungan Halaman Jurnal

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