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https://ptsldigital.ukm.my/jspui/handle/123456789/513691| Title: | Effects of workplace incivility, hurt feelings, and negative affectivity on coworker helping |
| Authors: | Ida Rosnita Ismail (P38458) |
| Supervisor: | June Poon,Professor Dr. |
| Keywords: | Universiti Kebangsaan Malaysia -- Dissertations Dissertations, Academic -- Malaysia Work environment Organizational behavior |
| Issue Date: | 30-Jul-2012 |
| Description: | Workplace incivility is a negative event that employers and employees may pay little attention to. Theory and research, however, suggest that workplace incivility can have deleterious effects on various employee and work outcomes. One such outcome identified in the workplace incivility literature is reduced helping among coworkers. Research testing the effects of workplace incivility on coworker helping is, however, limited. Therefore, this study sought to address this research gap. Underpinned by affective events theory, the theory of reasoned action, and the norm of reciprocity, this study examined the relationship between workplace incivility and coworker helping using a mediation-moderation framework with hurt feelings as a mediating variable and negative affectivity as a moderating variable. The study sample comprised 463 employees of a public sector organization in Malaysia. The study hypotheses were tested using PLS structural equation modeling. The results of the study showed that (a) workplace incivility was negatively related to coworker helping, and this relationship was mediated partially by hurt feelings; (b) negative affectivity was positively related to hurt feelings and negatively related to coworker helping; and (c) negative affectivity did not moderate the relationship between workplace incivility and hurt feelings. Theoretically, this study contributes to the literature by providing some support for (a) the presence of tit-for-tat exchanges in cases of workplace incivility, (b) the importance of examining discrete emotions in organizational research, and (c) the importance of affective events theory for explaining the link between a work event and a behavioral intention. This study also informs employers and human resource practitioners that workplace incivility is a real and costly problem; thus, appropriate managerial interventions are needed to address this issue,Certification of Master's/Doctoral Thesis" is not available |
| Pages: | 118 |
| Publisher: | UKM, Bangi |
| Appears in Collections: | Graduate School of Business / Pusat Pengajian Siswazah Perniagaan |
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| ukmvital_120146+SOURCE1+SOURCE1.0.PDF Restricted Access | 842.14 kB | Adobe PDF |  View/Open |
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