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https://ptsldigital.ukm.my/jspui/handle/123456789/513334| Title: | Information culture and interpersonal conflict in information system success model: a case study of public finance sector |
| Authors: | Mohammed Abdullah Saleh Aboaoga (P67182) |
| Supervisor: | Mohd Juzaiddin Ab Aziz, Prof. Dr. |
| Keywords: | Information storage and retrieval systems -- Evaluation Interpersonal conflict Universiti Kebangsaan Malaysia -- Dissertations Dissertations, Academic -- Malaysia |
| Issue Date: | 19-Sep-2018 |
| Description: | Evaluation information system has been widely performed using success models to enhancing organizational performance. Previous studies have focused more on technological factors on IS success, while disregarding information culture and interpersonal conflict as part of factors in determining the success of information system. However, the information culture and interpersonal conflict factors are important to be investigated in order to enhancing organizational performance. Therefore, the objective of this study is to develop an integrated success model which includes information culture and interpersonal conflict for enhancing organizational performance. The study adopts a mixed-method approach, which comprises quantitative and qualitative data collection and analysis. For the quantitative data, a self-administrated questionnaire was administered to the participants and a total of 320 (64%) completed questionnaires were used to evaluate the proposed success factor in four public finance organizations in Yemen. Structural equation modelling (SEM) using AMOS was used for development and validation of the model. For the qualitative data, semi-structured interviews were conducted with five managers. The findings obtained from the qualitative analysis of the interviews contributed to understand the factors of information culture and interpersonal conflict influence information system success. The findings from the quantitative data analysis have shown that the information culture factors significantly positive influence perceived usefulness and user satisfaction. This, in turn, led to improving organizational performance. However, interpersonal conflict factors have significantly negative influence on user satisfaction, which in turn, influence organizational performance. Moreover, technological factors (information quality, system quality and service quality) did not have any significance influence on perceived usefulness and user satisfaction. Moreover, all the goodness of fit indices of the model met the recommended values and acceptable. Analyzing the qualitative study confirmed the findings obtained from theoretical study and contributed to enriching our understanding of the influence of information culture on the success of IS in public finance sector. The result of this study increases public finance sector employees’ understanding of the success factors, including information culture. It also enables them to avoid interpersonal conflict into enhancing organizational performance.,Ph.D. |
| Pages: | 254 |
| Call Number: | Z699.A246 2018 3 tesis |
| Publisher: | UKM, Bangi |
| Appears in Collections: | Faculty of Information Science and Technology / Fakulti Teknologi dan Sains Maklumat |
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| ukmvital_118690+SOURCE1+SOURCE1.0.PDF Restricted Access | 3.7 MB | Adobe PDF |  View/Open |
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