A ubiquitous environment design methodology for business process improvement

Dian Pradhana Sugijarto (P57888)

Please use this identifier to cite or link to this item: https://ptsldigital.ukm.my/jspui/handle/123456789/513326

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DC Field	Value	Language
dc.contributor.advisor	Muriati Mukhtar, Dr.	-
dc.contributor.author	Dian Pradhana Sugijarto (P57888)	-
dc.date.accessioned	2023-10-16T04:35:33Z	-
dc.date.available	2023-10-16T04:35:33Z	-
dc.date.issued	2017-09-29	-
dc.identifier.other	ukmvital:108162	-
dc.identifier.uri	https://ptsldigital.ukm.my/jspui/handle/123456789/513326	-
dc.description	Ubiquitous computing is a concept where technology is fused in the physical environment thus practically becomes invisible to users. Besides assisting people in their daily activities, this technology also has the capacity to improve business process efficiency and eliminates unnecessary processes. In order to effectively improve business processes, suitable methodologies for designing appropriate ubiquitous environment must be utilised. A review of the literature on ubiquitous computing and business process, however, uncovered a gap in this area. Existing methodologies in ubiquitous computing research are focused on system development and technical aspects whilst neglecting the business process aspects and vice versa. This situation points to the need to create a proper methodology that can be used to design a ubiquitous environment which focuses on improving business processes. To address the research gap, this research has three objectives. First is to analyse and select suitable tools also modelling approaches for designing a ubiquitous computing environment. Secondly is to integrate and identify tools and approaches into a method for designing a ubiquitous environment which improves business process. Thirdly is to verify and validate the proposed method in a case study. The research process is made up of an in depth literature review, a series of interviews from people involved in the business process. The main result of the research is the proposed methodology. It is made up of five phases. The first phase begins by discovering current business processes. Second phase is selecting suitable ubiquitous elements which are considered capable of improving the current business process. The third phase is to redesign the business process involving the proposed ubiquitous elements. The fourth phase focuses on prototype development. In the final phase, business process analysis is conducted using process chain network framework. As a proof of concept, the proposed methodology is applied to the blood donation and blood management processes at National Blood Centre (NBC), which resulted in the development of a mobile application prototype. This prototype was subjected to acceptance tests from NBC’s staffs and potential users. Usability of the prototype was also evaluated. The proposed methodology forms the theoretical contribution of this research. The usefulness of the methodology as exemplified in the case study demonstrates the applicability of the methodology to organizations.,‘Certification of Master's/Doctoral Thesis’ is not available,Ph.D.	-
dc.language.iso	eng	-
dc.publisher	UKM, Bangi	-
dc.relation	Faculty of Information Science and Technology / Fakulti Teknologi dan Sains Maklumat	-
dc.rights	UKM	-
dc.subject	Ubiquitous computing	-
dc.subject	Universiti Kebangsaan Malaysia -- Dissertations	-
dc.subject	Dissertations, Academic -- Malaysia	-
dc.title	A ubiquitous environment design methodology for business process improvement	-
dc.type	Theses	-
dc.format.pages	219	-
dc.identifier.callno	QA76.5915.D533 2017 3 tesis	-
dc.identifier.barcode	003866(2019)	-
Appears in Collections:	Faculty of Information Science and Technology / Fakulti Teknologi dan Sains Maklumat

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