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Title:	Enterprise resource planning systems, forms of control and knowledge sharing to create competitive advantage in Malaysian manufacturing industry
Authors:	Izzeideen A. M. Alomari (P67865)
Supervisor:	Amizawati Mohd Amir, Prof. Madya Dr.
Keywords:	Production management Management information systems Universiti Kebangsaan Malaysia -- Dissertations Dissertations, Academic -- Malaysia
Issue Date:	28-Feb-2019
Description:	The Industry 4.0 and digitization era, in which automation and data exchange in manufacturing technologies becomes a prerequisite. Therefore, companies aspiring for achieving competitive advantage need to be updated with the latest technologies. Enterprice Resource Planning (ERP) systems are among the most up-to-date integrated information systems which play particularly important role in overseeing and coordinating all the activities, information and functions of a business from shared database. On the other hand, Management Control (MC) serves as a prerequisite in assisting manager's decision-making throughout the organization and to guide employee behavior in desirable ways in order to increase the chances of meeting an organization's objectives. In dynamically-competitive conditions in a stringent market, it becomes apparent that ERP and MC are the most strategically-significant resources which will enhance organizational capability associated with creating and sustaining competitive advantage. In addition, ERP systems and MC can��t start without the capability of knowledge sharing. Despite the fact that previous studies indicate a lack of understanding of the relationship between ERP systems and MC, proper assessment of ERP business processes attributes (i.e. integration, standardization, routinaziation and centralization) need to be investigated. Resource Based View (RBV) theory acknowledges the complementarity of resources which leads to unique utilization of resources for achieving competitive advantage. Thus, recognizing the limited understanding of ERP, MC and their complementarity role, this study examines the contribution of ERP and MC complementarity using a better ERP assessment to create competitive advantage in the context of developing countries. The present study examined ERP, MC and their complementarity and tested the impact of these variables on knowledge sharing and competitive advantage. A survey was conducted on 114 manufacturing companies in Malaysia. Data were statistically analysed using PLS structural equation modeling to test the research hypothesis. Results showed a strong contribution of business process attributes to ERP system. The significance of ERP, MC and their complementarity on competitive advantage were emphasized. The effect of ERP, MC and their complementarity on knowledge sharing were significantly important. Standardization, centralization and integration reported significant relationships with knowledge sharing but not routinization. Similarly only Technocratic form of control has significant positive effect toward knowledge sharing. Knowledge sharing partially mediates the relationships between ERP and MC in creating competitive advantage. From a theoretical perspective, the complementarity between ERP and MC offered a significant contribution to understand their relationships as complementary resources of the companies. To managers and companies which adopt ERP system need to pay more attention in putting more value to the role of MC as complementary role to support ERP system to lead the company to achieve competitive advantage.,Ph.D.
Pages:	224
Call Number:	TS155.A446 2019 tesis
Publisher:	UKM, Bangi
Appears in Collections:	Faculty of Economy and Management / Fakulti Ekonomi dan Pengurusan

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