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https://ptsldigital.ukm.my/jspui/handle/123456789/476173| Title: | User satisfaction model for e-banking services in Jordan |
| Authors: | Ma'en Mahmoud Ali Alsheyyab (P56167) |
| Supervisor: | Dalbir Singh, Dr. |
| Keywords: | E-banking services Jordan Banks and banking -- Data processing |
| Issue Date: | 17-Jan-2013 |
| Description: | E-banking encompasses the delivery of banking services directly to its users through wider accessibility network in delivering services and performing online banking transactions. E-banking enhances the capability and performance of the banking sectors and represents an integral part of internet-facilitated banking practices among Jordanians. Its adoption in has been constrained by critical success factors of ebanking user’s satisfaction. To facilitate effective e-banking transaction in Jordan, attractive features such as cost reduction, convenient and faster banking service at all location can be enhanced through improving system and information quality of ebanking systems. Thus, the present research work investigates a novel approach that formulates critical success factors of e-banking user’s satisfaction to explore the adoption functionalities of e-banking system’s interface to improve user’s satisfaction of e-banking services in Jordan. The research used quantitative research method and obtained data from the study location using 50 structured survey questionnaire and the data were analyzed and are the bases of the research findings that were reported in the present study. Prototype developmental process was validated and refinement to suit presents study. Findings of this research showed that the critical success factors potentially influences user’s satisfaction. In addition, the critical success factor of ebanking user’s satisfaction showed positive responsiveness to e-banking services. The critical success factors are recommended to be used in Jordanian e-banking sectors to enhance the operational efficiency of e-banking practices. Although the research questions and objectives of the study have been fulfilled, future works should reevaluate the critical success factor of e-banking user’s satisfaction to explore changes over time with respect to transition to technological innovations.,Master/Sarjana |
| Pages: | 111 |
| Call Number: | T58.6.A438 2013 3 |
| Publisher: | UKM, Bangi |
| Appears in Collections: | Faculty of Information Science and Technology / Fakulti Teknologi dan Sains Maklumat |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| ukmvital_74753+Source01+Source010.PDF Restricted Access | 1.76 MB | Adobe PDF |  View/Open |
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