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https://ptsldigital.ukm.my/jspui/handle/123456789/457414| Title: | The effect of strategy, professionalism and multipleperformance measures usage on organizational performance in Malaysian manufacturing companies |
| Authors: | Bakil Saleh Mohammed Dhaifallah (P55547 ) |
| Supervisor: | Sofiah MD Auzair, Prof. Dr. |
| Keywords: | Organizational effectiveness |
| Issue Date: | 30-Sep-2013 |
| Description: | Increased competition and market globalization has led many companies to adopt performance measurement systems with the ability to measure multiple perspectives of their businesses. The usage of multiple performance measures in organizations is to overcome the limitations of traditional performance measurement systems, in providing comprehensive information on organizational efficiency and effectiveness. In line with its intended use that is, to support the business strategy, the system requires appropriate skilled staff to ensure successful implementation. Although considerable research investigated the alignment of performance measurement systems with strategy, little is known about the match between staffs' professionalism and multiple performance measures. Thus, this study is undertaken to fill in the gap in the knowledge. It aims to explore the relationships between strategy and professionalism dimensions with multiple performance measurement usage in the Malaysian Manufacturing companies. Questionnaires are distributed to chief financial controllers of the companies listed in the directory of Federation of Malaysian Manufacturers (FMM). Using regression and moderator regression analyses, the findings show that companies following differentiation strategy make greater use of multiple performance measures than those following cost leadership strategies. In addition, firms emphasizing staffs' professionalism namely, social obligation and professional community affiliation dimensions were found to have high usage of multiple performance measures. These findings provide insights to Malaysian manufacturing companies on the business strategy that supports high usage of multiple performance measures and the professionalism dimensions to be emphasized in ensuring successful implementation of the system.,Peningkatan persaingan dan globalisasi pasaran telah menyebabkan banyak syarikat masakini mengamalkan sistem penilaian prestasi yang berkeupayaan mengukur pelbagai perspektif perniagaan mereka. Penggunaan pengukuran prestasi berganda dalam organisasi ini, adalah untuk mengatasi batasan sistem pengukuran prestasi tradisional, dalam menyediakan maklumat yang komprehensif mengenai kecekapan dan keberkesanan organisasi. Sejajar matlamat penggunaannya iaitu, untuk menyokong strategi perniagaan, sistem ini memerlukan kakitangan mempunyai kemahiran yang bersesuaian bagi memastikan kejayaan pelaksanaan. Walaupun banyak penyelidikan mengenai keselarasan sistem pengukuran prestasi dengan strategi telah dijalankan, namun, sangat sedikit yang diketahui tentang hubungan antara profesionalisme staf dan pengukuran prestasi berganda. Oleh itu, kajian ini dijalankan untuk mengisi jurang dalam pengetahuan ini. Ia bertujuan untuk meninjau hubungan antara strategi dan profesionalisme kakitangan dengan penggunaan pengukuran prestasi berganda dalam syarikat pembuatan di Malaysia. Soal selidik diedarkan kepada pengurus syarikat yang tersenarai dalam direktori Persekutuan Pekilang-Pekilang Malaysia (FMM). Menggunakan analisis regresi, penemuan menunjukkan bahawa firma yang menjalankan strategi pembezaan lebih menekankan penggunaan pengukuran prestasi berganda berbanding firma yang menjalankan strategi kepimpinan kos. Di samping itu, firma yang menekankan profesionalisme staf iaitu dimensi tanggungjawab sosial didapati menekankan penggunaan pengukuran prestasi berganda. Penemuan ini memberi maklumat kepada firma-firma pembuatan Malaysia berkaitan bentuk strategi perniagaan dan dimensi profesionalisme yang menyokong penggunaan pengukuran prestasi berganda dalam memastikan kejayaan pelaksanaan sistem.,Master/Sarjana |
| Pages: | 113 |
| Call Number: | HD58.9.D484 2013 tesis |
| Publisher: | UKM, Bangi |
| Appears in Collections: | Faculty of Economy and Management / Fakulti Ekonomi dan Pengurusan |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| ukmvital_81759+SOURCE1+SOURCE1.0.PDF Restricted Access | 4.45 MB | Adobe PDF |  View/Open |
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