https://ptsldigital.ukm.my/jspui/handle/123456789/388934 Fri, 24 Apr 2026 02:59:52 GMT 2026-04-24T02:59:52Z https://ptsldigital.ukm.my/jspui/handle/123456789/519740 Title: Assessing The Mediating Role of Psychological Ownership and its Two Selected Antecedents, Person-job (P-J) Fit and Role Clarity, Within Service-Profit Chain Framework Authors: Khalid Abed Abdelsalam Dahleez Description: This study responds to several calls with respect to the need to integrate two disciplines i.e., service operations management and organizational behavior in addressing service complexities. Specifically, the study examined the mediating role of job-based psychological ownership and two selected antecedents i.e., person-job (P-J) fit and role clarity within the service profit chain framework. The study proposed and tested a new model of service profit chain with job-based psychological ownership as a mediator variable. The model also included two other mediating variables (role clarity and person job (P-J) fit) between internal service quality and job-based psychological ownership. Structural Equation Modeling (AMOS version 20) was employed to analyze and test the relationships between all constructs using a sample of 471 administrative staff working at Palestinian academic institutions. The results of the study showed that job-based psychological ownership partially mediates the relationship between internal service quality and customer service quality. Statistically, the results also supported a partial mediating role of P-J fit and goal clarity between internal service quality and job-based psychological ownership. However, the mediating role of process clarity was not supported. Theoretically, this study contributes in bridging the gap between service operations management and organizational behavior via the introduction of job-based psychological ownership in the service-pro fit-chain framework. It also helped in clarifying the role played by psychological ownership in work settings with the introduction of several antecedents and outcomes in one model. This study contributed also to the knowledge through clarifying the relationship between internal service quality and customer service quality and through introducing internal service quality as a direct antecedent to role clarity and P-J fit and as indirect antecedent to job-based psychological ownership. With regard to practical implications, this study offers several recommendations to top management in academic institutions. (These include) improving the internal working environment and clarifying roles to increase levels of possessive feelings among employees and maximize positive behaviors. The limitations and suggestions for future research were also discussed.,Doctor of Philosophy Wed, 26 Jun 2013 00:00:00 GMT https://ptsldigital.ukm.my/jspui/handle/123456789/519740 2013-06-26T00:00:00Z https://ptsldigital.ukm.my/jspui/handle/123456789/519552 Title: Pendidikan percuma di provinsi Sulawesi Selatan : faktor dan proses penggubalan dasar serta kesan dan cabaran pelaksanaannya Authors: Khaerunnisa Aliah (P54745) Description: Dasar pendidikan percuma di Sulawesi Selatan, Indonesia dimulakan pada tahun 2008 oleh Gabenur Syahril Yasin Limpo apabila beliau memenangi pilihan raya provinsi itu. Dengan menggunakan perspektif sosiologi pendidikan dan pembangunan, kajian ini cuba menghuraikan tiga objektif iaitu (i) faktor-faktor dan proses penggubalan dasar pendidikan percuma oleh pemerintah Sulawesi Selatan; (ii) mengenal pasti cabaran-cabaran yang dihadapinya untuk menjayakan dasar pendidikan percuma; dan (iii) menganalisis impak pelaksanaan dasar ini ke atas pelajar, ibu bapa dan guru. Teori pokok yang digunakan ialah teori dasar awam berkaitan penggubalan, pelaksanaan dan penilaian dasar.Kedua–dua pendekatan kuantitatif dan kualitatif digunakan sebagai kaedah kajian.Kajian ini memilih tiga buah sekolah dari tiga kabupaten/kota iaitu SMP 1 Sungguminasa di Kabupaten Gowa, SMP 7 Makassar di Kota Makassar, dan SMP 2 Maros di Kabupaten Maros untuk kajian kes. Data primer diperolehi melalui soal selidik terhadap 135 pelajar dan 135 ibu bapa yang diambil dari ketiga-tiga sekolah tersebut; temu bual mendalam terhadap 18 informan utama pada peringkat Provinsi, Kabupaten dan sekolah; serta pemerhatian dalam bilik darjah. Data sekunder diperolehi melalui penelitian terhadap dokumen dasar serta undang-undang dan peraturan mengenai pendidikan; dokumen kewangan; dan tinjauan literatur berupa teori dan konsep pendidikan dan pembangunan serta kajian-kajian lepas mengenai dasar pendidikan dan pelaksanaannya khususnya di Indonesia. Kajian ini mendapati bahawa dasar pendidikan percuma diajukan oleh Gabenur Sulawesi Selatan dengan melihat keadaan nyata yang ada dalam masyarakat di mana masih ramai anak-anak yang berusia 7-12 tahun yang tidak dapat mengikuti dan menyelesaikan pendidikan di tingkat Sekolah Dasar Sembilan Tahun, dan ini disebabkan oleh faktor ekonomi dan keterbatasan kos operasional sekolah. Dasar ini dilaksanakan dengan harapan ia dapat mengurangi kadar keciciran dan berjayanya Dasar Pendidikan Wajib Sekolah Sembilan Tahun melalui komitmen pemerintah serta partisipasi dan kerjasama semua stakeholder dalam masyarakat. Walau bagaimanapun, kajian ini mendapati banyaknya cabaran dalam pelaksaaan dasar pendidikan percuma khususnya menyangkut masalah biaya di peringkat kabupaten dan kota di mana pemerintah Provinsi mengalokasikan dananya 40% dan 60% harus datang dari pemerintah Kabupaten/kota; ada kabupaten yang tidak dapat melaksanakan kerjasama biaya sepenuhnya disebabkan beberapa faktor yang berasal dari kabupaten tersebut. Selain itu, pelaksanaan dasar pendidikan percuma juga menghadapi cabaran data base mengenai bilangan murid dan guru yang tidak lengkap dan tepat; data base ini penting untuk memastikan alokasi biaya adalah menurut angka yang sebenar di tingkat sekolah. Selain itu, sosialisasi yakni pemahaman mengenai pendidikan percuma belum menyeluruh menyentuh semua stakeholder pendidikan sehingga masih ada banyak pihak yang belum memahami dasar ini. Dari segi kesannya ke atas murid, ibu bapa dan guru, kajian ini mendapati dengan adanya dasar pendidikan percuma kadar keciciran murid dan beban orang tua berkurang, manakala prestasi belajar siswa semakin meningkat. Kajian ini merupakan satu sumbangan penting terhadap korpus ilmu mengenai pendidikan dan pembangunan sosial di negara yang sedang membangun khususnya mengenai peranan dasar awam dalam bidang pendidikan dasar untuk meningkatkan sumber daya manusia. Selain itu, ia juga berguna bagi memberi input kepada pemerintah yang menggubal pelbagai dasar lain di bidang pendidikan baik di peringkat rendah mahupun peringkat tinggi.,Free education policy in South Sulawesi, Indonesia started in 2008 by the Governor Syahrul Yasin Limpo when he won the provincial election. By utilizing the perspective of sociology of education and development, this study attempts toaddress three objectives, viz. (i) explain the factors and processes of free education policy formulation by the government of South Sulawesi; (ii) identify the challenges facing the successful of free education policy, and (iii) assess the impactof this policy on students, parents and teachers. Principal theory used is related to the theory of public policy formulation, implementation and evaluation of policies. Both quantitative and qualitative approaches have been used as a method of study. This study selected three schools from three districts / cities, namely SMP 1 Sungguminasa in Gowa District, SMP 7 Makassar in the city of Makassar, and SMP 2 Maros in Maros District for case studies.The primary data were obtained through a questionnaire implemented on 135 students and 135 parents of the three schools; in-depth interviews of 18 key informants at the Provincial, District and school levels;and classroom observations. The secondary data were obtained through the review of policy documents, and laws and regulations on education; financial documents, and the review of the literature in the form of theories and concepts of education and development as well as previous studies on education policy and its implementation, particularly in Indonesia.The study revealedthat the free education policy proposed by the Governor of South Sulawesi after having assessed the real situation in society where there were still many children aged 7-12 years who were unable to enroll and complete nine years of basic schooling due to economic factors and limitations of school operational costs. This policy was implemented with the objective that it would reduce the dropout rate and ensure the success of the Policy Nine Year Compulsory Education through the government's commitment together with participation and cooperation of all stakeholders in the community.This includes the problem of budget sharing between the district/city government (60 %) with the provincial government (40 %) whereby some districtshave been unable to fulfill their financial obligation due to several constraining factors. In addition,the implementation of the free education policy also faced the problem of incomplete and inaccurate data base regarding the number of students and teachers; accuracy and completeness of the data base is essential to ensure that the budget allocation could be done in accordance with the actual figures at school level.Furthermore, not all stakeholders have been properly socialized regarding the free education policy, thus many still do not have a proper understanding of what such a policy entails. In terms of the policy’s impact on students, parents and teachers, this study found that the policy has succeeded in reducing the student dropout rates and the parents’ financial burden, while increasing students' performance in their studies and teachers’ motivation. This study is an important contribution to the corpus of knowledge about education and social development in developing countries,in particularon the role of public policy in the field of basic education to increase human capital. In addition,itis also useful in providing input to the government formulating various policies in the field of education at both the lower and higher level.,PhD Wed, 27 Mar 2013 00:00:00 GMT https://ptsldigital.ukm.my/jspui/handle/123456789/519552 2013-03-27T00:00:00Z https://ptsldigital.ukm.my/jspui/handle/123456789/519449 Title: Opportunity recognition and the process of technology transfer from government research institution to private firms : the case of agro-based technology in Malaysia Authors: Rozhan Abu Dardak Description: Technology transfer from government research institution to private firms is a crucial function to ensure that the products of research and development will gain market acceptance. Moreover, the process of technology transfer is considered as the most challenging and critical in the development and diffusion of technology. The ultimate aim of this research is to contribute towards a viable theoretical framework and a 'best-practice' model of agro-based technology transfer, by understanding in-depth, the transfer processes between government research institution and the private firms, and the eventual consumer benefits. Four theories support this research's conceptual framework: entrepreneurship, innovation, theory of knowledge and diffusion of innovation. Transfer of agro-based technology is the movement of the technological knowledge and technical know-how from government research institution to private firms in Malaysia. The case study methodology using processual explanatory research design was used on the Malaysian agro-based technology industry as the research setting. Multi-sourced data using in-depth interviews and secondary data from government and private firms' reports were gathered and generated seven project case studies. This involves studying the activity processes that a major government research institution (Malaysian Agricultural Research and Development Institute) and seven private firms have engaged in the development, transfer and marketing of such technology. Two stages of analysis were conducted. While 'within case' analysis was to understand the phenomenon of technology transfer, the 'cross case analyses' were to determine similarities and differences amongst them. This procedure generates four theoretical propositions. This research reveals that the development of new technology did not lead to technology transfer until business opportunity is properly recognised. The opportunity must be recognised first; then, the process of technology transfer will follow. The technology transfer process involves five activity processes: recognition of opportunity from market needs, the development of new technology, the approval for commercialisation, the recognition of business opportunity from newly developed technology, and the transformation of product technology into industrial or consumer products. The accomplishment of technology transfer from government research institution to private firms requires a well planned and comprehensive, structured process, and the support of the following factors: (a) business opportunity is recognised; (b) the technology generator shared his/her knowledge and know-how fully; (c) both the technology generator and technology recipient are passionate about technology transfer; and (d) both of them are totally involved and committed throughout the technology transfer process. As a conclusion, the accomplishment of technology transfer is 'explained by cognitive and affective theories in that the entrepreneur's mental judgment links the process of technology transfer through the' recognition of opportunity, while emotions and feelings complement this process.,Doctor of Business Administration Fri, 15 Feb 2013 00:00:00 GMT https://ptsldigital.ukm.my/jspui/handle/123456789/519449 2013-02-15T00:00:00Z https://ptsldigital.ukm.my/jspui/handle/123456789/519451 Title: Investor sentiment and financial performance in Malaysia Authors: Mamunur Rashid (ZP00471) Description: Extant behavioural finance theories employ cross-section of company-specific data to examine investor sentiment, which enabled these theories to only link investor sentiment with corporate stock price. However, similar to learning from economic psychology, this study proposes that sentiment is a force that combines investors’ opinion and their experience with market that requires a combination of attitude, market and macroeconomic information to link investor sentiment with financial performance. By constructing the first investor sentiment index for Malaysia; this study investigates long- and short-run relationship between investor sentiment and indicators of financial performance in Malaysia. The study employs factor analysis to construct investor sentiment index. Vector Error Correction Model is utilised to investigate short- and long-run relationships between time series of investor sentiment index and stock price (composite and for various sectors), currency exchange rate index, bank deposit and foreign direct investment. The study utilises data range of 56 quarters between the year 1998 and 2011. Investor sentiment, alone as well as with other determinants, was found to be a significant predictor of contemporaneous stock price, currency exchange rate, bank deposit and foreign direct investment. Strong wave of investor sentiment in the long-run repulses investors from the financial market due to declining investor confidence. Partially significant short-run relationship and irregular error correction possibility signify that sentiment-biased investors underperform rational investors. Manufacturing sector is more exposed to investor sentiment than stocks of other sectors. Similar to stock market, results indicate that higher sentiment brings local and foreign investors to financial markets when the bank deposit and foreign direct investment connect positively to higher investor sentiment. Sentiment in conjunction with gross domestic products, interest rate and money supply negatively influences currency rate. The study finds that overconfidence of Malaysian investors is stronger than their herding behaviour or market sentiment. It can also be inferred from the results that retail investor sentiment is stronger than the institutional investor sentiment in Malaysia.,Ph.D Mon, 06 Jan 2014 00:00:00 GMT https://ptsldigital.ukm.my/jspui/handle/123456789/519451 2014-01-06T00:00:00Z